Refund policy
RETURNS + EXCHANGES
Due To The Hard Work And Labor THAT PINK MOMENTS BAEUTY AND ACCESSORIES Required To Custom Make The Majority Of Our Products, All Sales Are Final.
However We Do Allow For Returns. Returns Will Be Honored Up To 2 Days After The Delivery Date. To Be Eligible For A Return, Your Item Must Be Unused And In The Same Condition That You Received It. It Must Also Be In The Original Packaging.
Exchanges:
If You Are Unsatisfied With Your Product, We Will Be Happy To Exchange It For Something Else Within 2 Days Of Delivery.
Your Original Item Will Need To Be Returned Before We Are Able To Send Your New Item To Production.
Please Let Us Know Before Doing So And Send A Clear Picture Of The Item.
If The New Item You Have Chosen Has A Different Monetary Value To Your Original Item You Will Be Sent Either A Money Order Or Refund, Whichever Is Appropriate.
If You Are Not Satisfied With This Option, Our Customer Care Will Work With You To Find An Alternative Solution.
A Full Refund May Be Issued Once The Item Is Returned Only If An Exchange, Store-Credit, Or A Complimentary Item Will Not Suffice.
Returns Regarding A Change Of Size, Color, Or Variant Will Only Be Eligible For An Exchange Or Store-Credit.
Incorrect Item Received:
If The Item You Received Is Incorrect, Contact Us Immediately. We Will Have The Correct Item Shipped To You Free Of Charge. Photo Evidence Of The Received Item May Be Required.
Damaged Item:
If The Item You Received Becomes Damaged Or Broken Due To Our Error, Contact Us Immediately. We Will Have A New Replacement Of The Item Shipped To You Free Of Charge. Photo Evidence Of The Damaged Item May Be Required.
Additional Non-Returnable Items:
Certain Types Of Items Cannot Be Returned, Like Perishable Goods (Such As Food, Flowers, Or Plants), Custom Products (Such As Special Orders Or Personalized Items), And Personal Care Goods (Such As Beauty Products)Makeup, Skin Care, Hair Care, And All Health/Personal Care Items As Well As Some Accessories. We Also Do Not Accept Returns For Hazardous Materials, Flammable Liquids, Or Gases. Please Get In Touch If You Have Questions Or Concerns About Your Specific Item.
Unfortunately, We Cannot Accept Returns On Sale Items Or Gift Cards.
There Are Certain Situations Where Only Partial Refunds Are Granted (If Applicable):
Any Item Not In Its Original Condition, Is Damaged, Or Missing Parts For Reasons Not Due To Our Error.
Any Item That Is Returned More Than 3 Days After Delivery.
Our Brand Image Is Built On Affordable LUXE Products That Will Have You Feeling At Your Best And We Will Do Everything To Keep It That Way - Customer Satisfaction Is Our Number One Priority.
We Try To Use The Most Trustworthy Postal Couriers Around The World To Ensure That You Receive Your Item In Time And In Pristine👀💯😍
Sorry Boo! We have a No return policy, which means you have 0 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pinkmomentsba@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pinkmomentsba@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.